Training Lee You-jin

‘Exciting product training specialist job’

• Q. How did you join IT’S HANBUL?

  I have always been interested in makeup and cosmetics since college.
  So, I took part in beauty campaigns and planned beauty contents, hoping
  to work for a cosmetics company. I applied for a trainer job to study
  more deeply about cosmetics and their features through training and
  develop my competence.

• Q. Please briefly describe your work.

  Largely, the training work is divided into (i) internal and external employee training;
  (ii) training planning and material production; and (iii) customer service (CS).
  First, I teach product knowledge to sales representatives and employees,
  so they can sell the products more effectively. I study new products and
  communicate with related departments to make training materials and
  set up an overall training plan. I also listen to employees and make sure that
  they gain a good knowledge of the products through training. CS is basically
  about listening to the voice of customers and handling their complaints to
  ensure customer satisfaction. By delivering product knowledge, I contribute
  to the sales increase and the growth of the company.
  

• Q. What has been your biggest achievement after joining IT’S HANBUL?

  I once participated in a Wang Hong’s live show at Osong Beauty Expo and
  introduced IT’S SKIN products. As a trainer at IT’S SKIN, I explained about
  the best-selling d’Escargot, tested new products on the back of my hand
  and drew highly enthusiastic responses from many Chinese viewers.
  I felt grateful and rewarded for my job while introducing products
  to Chinese customers.

• Q. Message for those who want to join IT’S HANBUL!

  This job of training others gives a great sense of satisfaction but a feeling
  of burden as well.
  I gain knowledge while making training materials and learn much from
  the presentations of other team members.
  If you have a passion for cosmetics and training, do not hesitate to apply!